Patient Information

Caring for the Growing Needs of Our Community.

Culburra Beach General Practice

 

Coronavirus (COVID-19) Information

 

Our community is experiencing an unprecedented health crisis with the coronavirus (COVID-19) pandemic. By everyone doing the right thing we can reduce the risk of deaths in our community.

You can follow this link NSW Health link to access up-to-date and useful information regarding COVID-19 https://preview.nsw.gov.au/covid-19

For COVID-19 related questions – please contact the COVID-19 helpline 1800020080

 

You can help us help you, and keep your community safer, by following social distancing guidelines. To reduce the risk of transmission of COVID-19, especially to our most vulnerable patients, there are a number of things we can do together.

What we are doing:

  • Our surgery is keeping up-to-date on a daily basis regarding the most recent advice and guidelines
  • We are happy to provide advice or refer you to appropriate sources of information if you have questions
  • We are maintaining strict infection control within the practice to reduce the risk to you and our doctors and staff
  • We are working hard to reduce the risk of patients being exposed to coronavirus in the surgery. To reduce the need for patients to come to the surgery, we are encouraging telephone consultations for all problems that do not require a physical examination. Please telephone our reception staff to enquire.

What you can do:

  • Please phone ahead if you have recently travelled overseas, had contact with someone with confirmed COVID-19 or have respiratory symptoms such as a cough, sore throat or fever so that we can make appropriate arrangements
  • All patients, please wash your hands thoroughly (30 seconds with soap and water) or use alcohol-based hand sanitiser to clean your hands before arriving at the surgery
  • Please keep some distance between yourself and reception staff on arrival and departing the surgery. We recognise that this is not always possible, but keeping 1.5m away as much as possible will keep our staff safer
  • Please practice good cough hygiene – cough or sneeze into your elbow and blow your nose into a tissue, dispose of the tissue and wash your hands
  • We can only have a maximum of five patients in the waiting room and two patients in a consulting room at any one time in order to observe social distancing guidelines. We may ask you to wait outside or in your car if the waiting room is full. We advise that people not essential to the consultation do not accompany you to the surgery
  • Keep 1.5 metres between yourself and other patients both inside and outside the surgery
  • Influenza vaccination is recommended for all children under 5 years of age, all Aboriginal and Torres Strait Islander people and all adults aged 65 years and over
  • Take a moment to think how you might be able to help someone vulnerable in our community, for example by doing some shopping for them or keeping in touch with a phone call. Working together we can take care of each other and keep our community safer

When Making An Appointment By Telephone Please:
Indicate clearly the name, date of birth and address of the patient to be seen

a. Where possible, plan your appointment ahead of time
b. Please advise the receptionist of any change of address, phone numbers, Pension number or Medicare number

Parking
Council regulations require that patients of the practice use the on site car park in preference to street parking or parking on the nature strip.

Consultation Times And Home Visits
A standard consultation time is 20 minutes.  If you feel that you need a longer appointment please discuss with the receptionist.  If you cannot keep your appointment, please let us know as soon as possible so that we can reallocate your time.  Always check with the receptionist before taking your seat in the waiting room.

Home visits are available (local area only. ie Culburra, Orient Point, Callala and Currarong) if your illness prevents you attending the surgery, after discussion with your doctor.

If you feel that you have a medical problem that cannot wait until the next available appointment, please discuss this with the receptionist.

Immunisations
Our practice nurses are available Monday to Friday for immunisations. Please phone for an appointment.

Travel Vaccinations
If you are planning an overseas trip please consult with your doctor ASAP.  A minimum of 4 weeks is required to adequately organise your travel requirements.

Women’s Health
Our practice nurses are fully accredited Well Women’s Health Screeners and able to provide PAP smears and Breast Checks.

Reminders And Recalls
Our practice encourages preventive care.  From time to time we may issue you with a reminder notice for preventive services appropriate for your care.  If you do not wish to be part of this system, please let us know at reception.

Interpreter Service
This practice is registered with the Interpreter Service of NSW.  A conference call with an interpreter can be organised for your appointment with the doctor.  Please enquire at reception if this service would be of benefit to you.

Skin Cancer Care
This surgery offers a comprehensive skin cancer care programme.  All our doctors are trained in Skin Cancer management.  We ask that a dedicated appointment be made to undertake a Skin Check and plan any future procedures.  Most procedures can be performed here in the surgery with our nurses providing local follow up.  There may be a fee for procedures as we use above standard materials and equipment as well as the use of a quality procedures theatre.

Telephone Messages
Normally all messages will be taken by the reception staff and relayed to the doctor.  Emergencies of course will be dealt with promptly.  A good time to phone for test results is between 12.30pm and 1.00pm to avoid congestion at the reception desk.

This practice does not consider it safe to use email as a form of communication with patients

Repeat Prescriptions

Please check your supplies of medication at home and the chemist before seeing the doctor to avoid unnecessary phone requests.

 

Your Privacy – Our Policy

 

The privacy of your health record and personal health information is a high priority for us.  Our policy is to maintain the security of this information at all times.

Our Goal is to provide you with professional caring, high quality medical care.  If there are any areas that you feel we could improve in, or things that you like about the practice, we encourage you to talk to us about it.  Either speak with your doctor, or if you would prefer, discuss the matter with Mrs Sharon Allen, the practice manager.

We also have a “feedback box” located in the waiting room, you may leave your feedback or any suggestions that you may feel appropriate.

In the event, you have a complaint that you fee is not satisfactorily dealt with, you can contact the Health Care Complaints Commission at 1800 043 159, The Medical Registration Board or the AMA.

 

Information security

 Any confidential patient information transmitted over the internet is encrypted to ensure privacy is maintained. Use of regular email applications for transfer of patient information is not allowed.

Personal email is not used at Culburra Beach General Practice.

Social Media is not used at Culburra Beach General Practice.

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